FAQ's

925 Sterling silver is made using a ratio of 92.5% silver and 7.5% other metals. Pure or fine silver is too soft to create durable jewellery so it is mixed with other metals such as copper to increase its strength.

Yes, our products are all solid 925 sterling silver. Each one of our jewellery pieces is given an additional plating of either 100% silver to give the jewellery extra shine or a plating of 24k Gold, 18k Rose Gold or Rhodium. A 925 stamp is added to nearly all of our products where space permits on the item. If any products weigh less than 7.0 grams, they are not hallmarked.

Yes, our 925 sterling silver jewellery fully conforms to United Kingdom, European, American and International legislation in regards to nickel, lead and heavy metal content. Our products are regularly batch tested to ensure compliance with these laws.

Yes, absolutely! Our silver is ethically sourced and throughout each stage of the manufacturing and production areas. We are fully compliant with yearly REACH and SEDEX reports to ensure the highest levels of staff welfare is met. We are also members of the National Association of Jewellers & the British Jewellery Association.

E-coating is a hypoallergenic clear coating which protects the jewellery from tarnishing. E-coat is made of an organic lacquer and is also known as electro-coating as an electrical current is used to coat the metal surface which ensures a complete even coating every time.

We do not have a showroom or send out samples as all of our jewellery is sent out factory direct so that we can offer you the best price. Instead we offer a no fuss returns policy as we are confident in our quality. Please see our Terms & Conditions for more information. For bulk orders, we can offer an option to obtain a sample before the order is placed. Please contact us directly for more information.

Our jewellery comes packaged in individual bags and labelled with its product code. Most Jewellery is sold without additional packaging such as boxes or cards. However we now supply jewellery on display cards found within our sets category https://www.intercollection.com/en/collections/collections-sets-jewellery and any items brought from our La Crystale range come with branded display cards.

When the finish is described as Gold or Rose Gold this means that the item is made of solid 925 sterling silver and then plated with 24ct Gold or 18ct Rose Gold. It is not just a colouring.

Regarding the gold plating, we currently offer a 24ct gold color for all gold-plated items. In terms of thickness, all items are produced with flash gold plating and e-coated, except for rings, which are plated with a thickness of 0.25 microns.

All of our earrings and ear studs are sold in pairs. Our ear cuffs are sold as single pieces and are described as such within each section.

Yes once an order has been placed you are welcome to use our product images however we do not allow customers to use any promotional images such as headers, banners or sliders.

All you have to do is go into your order history and select the ‘download images’ button next to the order. This will allow you to save all the images to your computer. Should you have difficulties please do not hesitate to get in touch.

Yes, all our jewellery has our importer's stamp (or responsibility stamp). Our importer's stamp is registered at the guarantee office in Nice.

You can set up an account online by clicking on ‘My Account’ and then 'Register' in the top menu bar. As we are a wholesaler operating a strict business to business supply, please include as much information about your company as possible. If you do not have a company name or are trading as an eBay, Amazon or Etsy seller, please send us your profile from these selling platforms.

Once your online registration form has been submitted, your account will be activated immediately so you will be able to start shopping straight away. Please be aware that if insufficient information that you are a trading company is provided to us we may suspend your account.

As we are selling at factory direct prices we do not offer credit terms to keep the prices as low as we can. If you require a credit account as you are using our bulk ordering service please get in touch directly for further information.

You can request a new password to be sent to your email address by going to the login page, clicking on ‘My Account’ and then 'Login' in the drop down. Click on ‘Forgotten Password’ and enter the email address associated with your account. A new password will be sent to this email address. You can then use this to log in and change your password to something memorable to you in the ‘My Account’ section. Alternatively you can contact the office by calling 0033 972102716 and our customer service team can help you.

If you have requested a new password to be sent to your email address but it has not been received please contact us via phone, email or our live chat service and we can reset your password for you. If this problem persists, please check your spam box just in case our emails have landed there in error.

We have no minimum quantity, per piece, so you can order exactly what you need. We do however have a minimum spend per order of £100 plus VAT and shipping charges. You will receive a 5% discount off your first order.

Yes, we offer volume discounts of up to 20%. Please visit our Volume Discounts page for more information. We also run sales and promotions throughout the year so please sign up for our mailing list to be sure to keep up to date with new items and offers as they become available.

We have ‘live’ stock levels so when a product is added to your basket it is not secured until your order has been placed. As a result, it is possible for a product to go out of stock after you have added it to your basket but before you have checked out. You can find the livestock availability for each product in the information in the product page.

We are a wholesaler and operate a strict business to business customer supply. Therefore we do not supply the general public or jewellery for personal use.

Yes we supply wholesalers and volume buyers. For more information please see ‘bulk orders link’ or contact us directly.

Yes, customers based outside of the UK will be exempt from paying VAT if you supply a valid EU VAT number . Please add your VAT number when you register online with us. If you are already registered please log into the ‘My Account’ section and edit your account information to include your VAT number. Once you place your order it will automatically zero the VAT in your basket before checkout is complete. Please contact should you need any help and we will be happy to assist.

No we do not offer drop shipping. Our minimum order placed is £100 excluding VAT and shipping costs for every order placed.

Yes in the ‘My Orders’ section of your account simply select ‘View All My Items.’ You will then see a list of all the products you have previously ordered. In the top right hand side of the list please untick the ‘In Stock Only’ box. This will now show you all the out of stock products you have previously purchased. Select the products you would like to notified about and click the ‘back in stock’ icon which will then turn green. An email will now be sent to you when this product is re stocked. If you have any difficulties with this please do not hesitate to contact us.

Orders usually take 3-5 working days to be dispatched from date of order. Delivery to addresses outside of the UK can vary. In exceptional circumstances such as the Christmas closure, dispatch of orders may take up to 10 days. We use both Royal Mail and UPS depending on delivery location, size and weight of your order. A signature is required to confirm delivery of all parcels. For further details please visit our shipping information page or contact the office.

Once your order has been dispatched you will be sent an order status update with your tracking information. You can contact us at any time with questions or queries regarding your order.

We check your order many times before it reaches you and we do our very best to package our jewellery so it is not damaged in transit but unfortunately sometimes this does occur. If you receive a damaged item please contact us via email stating the following details:

• Order number
• Product code/s
• Quantity Ordered
• Description of damage/ Image of damage
• Whether you would like a refund or replacement

We will get back to you as soon as possible and process your refund or replacement. Alternatively, you can fill in our returns form here and we will get back to you as quickly as possible.

If you decide you would like to cancel your order please let us know as soon as possible by emailing us at info@intercollection.com or calling the office on 01273 689582 with your order number to hand. We can then cancel your order and process a refund via your original method of payment.

If you are an EU customer please email us at info@intercollection.com or call the French office on 0033 (0) 972 102716 and we will cancel your order and process a refund via your original payment method.

If your order has already been shipped you will need to send the parcel back to us at your expense. As soon as we receive your returned order we will process a refund for you. We will require you to send the products back to us via a recorded delivery service and in adequate packaging, as we cannot process refunds for products that we do not receive or that are damaged in transit or not of a re-saleable condition.

Please note: You need to inform us and return the item(s) unused within 14 days of receiving your delivery.

We hope that you love our jewellery as much as we do. We display as much information as possible about the product in the description alongside the product image. However if you aren’t completely satisfied with your order or it is not as expected please email info@intercollection.com within 14 days of receiving your order and quote the following information;

• Order number
• Product code/s
• Quantity you are returning
• Reason for return

Alternatively, you can fill in our returns form here and we will be in touch. We require you to send the products back to us via a recorded delivery service and in adequate packaging as we cannot process refunds for products that we do not receive or that are damaged in transit.

Please note:You need to inform us and return the item(s) unused within 14 days of receiving your delivery to be eligible for a full refund. We will only pay for return postage for products which are faulty or sent in error.